Donwood is officially recognised for great service

27 July 2018

Our team are celebrating after successfully achieving the enhanced ISO 9001:2015 certification. In doing so we have become one of the first companies in the North East glass production industry to be recognised in this way.

ISO 9001: 2015 focuses on key principles related to quality management, used to help businesses such as Donwood Glass to meet the highest standards of services, products, and operations.

As well as promoting established quality management principles, the revised ISO 9001:2015 standard includes a stronger customer focus, as well as examining the processes put in place to implement continued improvement.

There are six key areas focused on in ISO 9001:2015 including:

  • Focus on customers
  • Leadership
  • Engagement
  • Processes
  • Improvement
  • Decision-making


In order to achieve certification, we needed to demonstrate our ability to consistently provide products and services that meet customer, statutory and regulatory requirements.

Achieving the certification is a result of the hard work, dedication and commitment to service that is shown by every member of the team at Donwood Glass. With over 30 years of experience we are proud of the knowledge and heritage that runs through our company, allowing us to deliver the latest innovations and products that make a difference.

Alongside our team, our customers also have reason to celebrate, safe in the knowledge that implementing upgraded systems, required for certification, have allowed us to enhance our already great standards with improved efficiency, minimal errors and the highest standards of service delivery.

Developing excellent relationships with our clients has long been a core component of our business and, our commitment to delivering on this value is just one of the reasons we were able to hit the high standard required by the ISO panel.

We look forward to demonstrating to clients the difference ISO 9001:2015 certification makes. If you would like to find out more, or find out more about our latest products and services, get in touch with our team today.