Donwood Service Pledge
We pride ourselves on our service and the value it brings to our customers. When working with Donwood Glass you can guarantee you will receive:
1. Super-fast lead times on standard (i.e. rectangular) annealed and toughened Insulated Glass Units.
2. Same day turnaround on standard quotes sent to us before 12noon with response times of less than one hour on phone queries relating to enquires about estimated delivery, order stage, and availability of glass types.
3. On time delivery guarantee (based on our advised lead times at the point of order)
4. Limited same day collection service on standard annealed and toughened IGUs ordered by 10am.
5. Quality units that meet specified requirements with any remakes made within 24 hours, and delivered within the local area the next day or on the next scheduled delivery day for customers located out of the area.